Privacy Policy

Last updated: 2023

Introduction

Welcome to Buycrafter's Privacy Policy. Your privacy is critically important to us. At Buycrafter, we have a few fundamental principles:

  • We only collect personal information that we need for operating our business and providing you with our services.
  • We don't share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don't store personal information unless required for the ongoing operation of our services.
  • We aim to make it as simple as possible for you to control what's visible to the public, seen by search engines, kept private, and permanently deleted.

This Privacy Policy describes how we collect, use, and handle your personal information when you use our website, services, and products.

Information We Collect

We collect information in the following ways:

Information You Provide to Us

We collect information you provide when you use our services, including:

  • Account Information: When you create an account, we collect your name, email address, and password.
  • Profile Information: When you complete your profile, we may collect additional information such as your phone number, address, and fitness goals.
  • Payment Information: When you make a purchase, we collect payment information, billing address, and other details necessary to process your payment.
  • Communications: When you communicate with us directly, we store and process the content of your messages.
  • Survey Responses: Information you provide when responding to surveys or feedback requests.

Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

  • Usage Data: We collect information about how you use our website and services, such as the pages you visit, the time you spend on each page, and the links you click.
  • Device Information: We collect information about your device, including your IP address, browser type and version, operating system, and device identifiers.
  • Location Information: With your consent, we may collect your precise location data to provide location-based services.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing behavior and preferences.

How We Use Your Information

We use the information we collect for the following purposes:

  • Provide, Maintain, and Improve Our Services: To operate our business, deliver the services you request, process transactions, and maintain and enhance the quality of our offerings.
  • Communicate With You: To send you updates, security alerts, administrative messages, and information about your account, classes, and memberships.
  • Personalize Your Experience: To customize our services based on your preferences, usage patterns, and location.
  • Marketing and Promotions: With your consent, to send you marketing communications about our products, services, and special offers.
  • Security and Fraud Prevention: To protect our services, users, and business from fraud, security threats, and illegal activities.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

How We Share Your Information

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We share information with trusted service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, and customer service.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Protection of Rights: We may share information to protect our rights, privacy, safety, or property, and that of our users or others.

Your Choices and Rights

You have several rights regarding your personal information:

  • Access and Update: You can access and update your account information at any time through your account settings.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
  • Deletion: You can request the deletion of your account and personal information, subject to certain exceptions.
  • Marketing Communications: You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly.
  • Cookies: You can manage your cookie preferences through your browser settings.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 16, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Buycrafter
123 Wellness Way, Sydney, NSW 2000, Australia
Email: [email protected]
Phone: +61 2 8321 4321